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INT

Case intake

Turn an incoming assistance email into a case — fields parsed from the message and shown mail-vs-Quark, edit, then accept.

  • Email parsed into case fields
  • Side-by-side mail vs Quark
  • Accept, archive or park in one click
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Case intake — accept screen in Quark
Part of Quark

Case intake shares the same case as every other module.

Quark is one platform, not a bundle of tools. Case intake runs on the same case record, the same contacts and the same login as every other part of the platform — on your own servers.

DESKOne workspace MAILMail CASECases PRKParking FINFinance INVInvoice MRMReport PHNPhone SMSSMS CHTChat CNSTelemedicine FLSFiles CRDCase card SETSettings USYUser sync PRPProvider Portal REFRef scan DUPDeduplication FZMMatch lab OPSDaily Operations SCOScoring

See Quark on your own cases.

Book a walkthrough and we'll show the platform running against a real assistance workflow.

Request a demo → Back to modules